سياسة الاستبدال و الإسترجاع

What are the non-exchangeable and non-returnable products? Based on the instructions of the Ministry of Commerce and in order to protect public health for everyone: the consumer has no right to exchange or return care, beauty, accessories, and perfume products. Gift packaging upon your request. But if you receive an order different from your request or the product is of poor quality or different from the picture or description or damaged during transportation and shipping, we bear all compensation costs for the customer. If the order was placed but the customer made a mistake during the order in choosing the color or size, in this case, there is no exchange, and the customer bears the shipping costs if they request the product or the appropriate size for them, and as a token of appreciation, they will be given a discount coupon for the new product. How can I exchange or return the damaged product? We sincerely apologize for any product that arrived damaged during transportation and shipping. Please contact us within 24 hours of receiving the order and send pictures of the broken (damaged) product, and our team will follow up on the case immediately through the following number: 0537785825. Excellence is our goal and your satisfaction is our aim.